Shipping policy

This policy explains how VanqHeal prepares, ships and supports online orders. Available delivery services, charges and any estimated delivery window are confirmed at checkout for your address.

Checkout confirmationShipping options and charges are calculated for the delivery address entered at checkout.

Tracking updatesWhen tracking is available, it is sent to the email address used for the order.

Local supportOur support team can help with address, tracking and delivery questions.

Order processing

Orders are prepared on business days after payment has been confirmed.
Processing time may vary depending on product availability, order volume and public holidays.
Orders containing more than one item may arrive in separate parcels.
If an item cannot be dispatched, we will contact you using the details provided with your order.

Shipping services and charges

Your checkout is the final confirmation.

The delivery methods, shipping charge and any estimated delivery window shown at checkout are based on the destination and the items in your order. If no shipping method appears, contact us before placing the order so we can check the address.

When a free-shipping promotion is displayed on the storefront, qualifying orders will show a zero shipping charge at checkout. Promotional thresholds and eligible destinations may change and are confirmed in the checkout summary.

Delivery estimates

Delivery estimates are not guaranteed dates. Remote-area delivery, severe weather, public holidays, courier disruptions, address queries and other events outside VanqHeal’s control may affect arrival time. Tracking information, when provided, is the best source for the latest parcel status.

Tracking your order

After dispatch, check the email address used for your order for a shipping or tracking update.
Use the tracking link in that message or visit our Track Your Order page.
If tracking has not updated for an extended period, contact our support team with your order number.

Delivery address and failed delivery

Please check the recipient name, phone number, street address and postal code before completing checkout.
If you need to correct an address, contact us as soon as possible. We cannot guarantee changes after dispatch.
Extra courier charges caused by an incorrect or incomplete address, refusal of delivery or repeated failed delivery attempts may be payable by the customer.

Damaged, missing or incorrect parcels

Inspect your parcel when it arrives. If it is visibly damaged, missing items or contains an incorrect product, contact us as soon as possible. Keep the packaging and provide your order number together with clear photos or video so we can investigate with the delivery provider.

Returns

Shipping a return does not automatically mean the return is approved. Before sending an item back, follow the instructions in our Return & Refund Policy or contact support. Warranty-related shipping responsibilities are explained in our Warranty Policy.